New SOP Update: Strengthening Safe Practice
in Medication Management

At Juv’ae, patient safety and compliance are not just policies, they are the foundation of our professional identity. To continue leading the industry in best practice, we have updated our Medication Management SOP. These updates set out clear expectations for how every nurse must prescribe, handle, and administer Schedule 4 medicines.

Why this matters
When every nurse follows the SOP with precision, we collectively:
   •    Safeguard patient outcomes and uphold confidentiality.
   •    Ensure all medications are stored, tracked, and administered lawfully.
   •    Maintain full accountability with daily stock counts, adjustments, and reconciliations.
   •    Respond quickly to incidents, strengthening our clinical governance and professional credibility.

By embedding these practices, we protect not only our patients but also the professional registrations and reputations of every Juv’ae nurse.

Key updates to know
   •    Patient attendance: Only the patient may be present during consultation or treatment. Companions must wait outside to
        protect confidentiality and minimise external influence.
   •    Device-free environment: No phones or devices in treatment rooms. This prevents accidental recordings and
        safeguards practitioner privacy.
   •    Stock adjustments: Document all adjustments (expiry, wastage, spillage, cold chain breach). Incident forms are required only for
        spillage, damage, cold chain failure, lost stock, or any safety-compromising errors.
   •    Daily counts: Complete a visual daily stock count and cross-check against Juv'ae360.
   •    Incident reporting: Escalate significant reactions, discrepancies, or medication risks immediately to the Telehealth Team and
        complete the relevant form.

Your responsibility as a Juv’ae nurse

Every practitioner holds a duty under AHPRA, TGA, and state-based Poisons legislation to manage medicines correctly. This means:
   •    Acting as an agent for the prescribing doctor.
   •    Maintaining transparent audit trails via Juv'ae360.
   •    Ensuring invoices include medication from treatment fees.
   •    Protecting confidentiality and ensuring lawful use of Schedule 4 medicines.

Compliance is more than “ticking boxes”  it’s part of the culture that sets Juv’ae apart. By applying these updates daily, you are protecting patients, safeguarding your registration, and strengthening Juv’ae’s reputation as the most trusted nurse-led collective in Australia.

Thank you for leading with professionalism, accountability, and pride in your practice.

Much Love,
Jacinta x